Terms of Use

1. Acceptance of These Terms

These Terms of Use ("Terms") are a legally binding agreement between you and ROAIQ™ governing your access to and use of Matimo™ Suite of Products, including our websites, web application, APIs, and any related services (together, the "Platform"). By creating an account, clicking "I agree, " or otherwise accessing or using the Platform, you accept these Terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind that organisation, and "you" refers to that organisation.

These Terms incorporate by reference our Privacy Notice, Refund Policy, and Compliance page. If you have signed a separate written order form or enterprise agreement with us, that agreement governs to the extent it conflicts with these Terms.

2. Eligibility

You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 (or the equivalent law in your jurisdiction) to use the Platform. The Platform is intended for business and professional use; it is not directed at, and must not be used by, children.

3. The Platform

Matimo™ Suite of Products lets you build, configure, and deploy AI agents, combining reasoning strategies, tools, knowledge bases, and third-party integrations, across chat, workflow automation, and other supported deployment channels. Available features depend on your subscription plan and are described at matimo.ai/#pricing and in your account.

We may add, change, or remove features at any time. We will give reasonable notice before any change that materially reduces the functionality you are actively paying for.

4. Your Account

• You must provide accurate registration information and keep it up to date.
• You are responsible for all activity under your account and for keeping your credentials confidential. Notify us immediately at security@matimo.ai of any unauthorised access.
• If your account belongs to an organisation ("tenant"), your organisation's administrators control user access, roles, and data within that tenant.

5. Subscription Plans, Fees & Billing

• Paid plans are billed in advance on a recurring basis (monthly or annual, as selected) and renew automatically until cancelled.
• Billing is processed by our third-party payment processor, who acts as Merchant of Record for your purchase; charges on your statement appear under their name.
• Prices are shown exclusive of taxes unless stated otherwise. Goods and Services Tax (GST) and other applicable taxes are calculated and collected at checkout in accordance with applicable law.
• Refunds, cancellations, and billing-error corrections are governed by our Refund Policy, which forms part of these Terms.
• We may change plan pricing prospectively, with notice before your next renewal.

6. Acceptable Use

You agree not to, and not to permit any user of your tenant to:

• Use the Platform for any unlawful purpose, or in a manner that violates applicable law, including data protection, export control, or sanctions law.
• Build or deploy agents that generate content that is defamatory, obscene, infringing, harassing, or that facilitates fraud, malware, or unauthorised access to any system.
• Reverse-engineer, decompile, scrape, or attempt to extract the Platform's source code or underlying models, except to the extent such restriction is not permitted by law.
• Probe, penetration-test, or attempt to bypass rate limits, quotas, or security controls of the Platform, except through our responsible disclosure program.
• Upload data you do not have the legal right to process, or resell or sublicense access to the Platform without our prior written consent.
• Use the Platform to make automated decisions producing legal or similarly significant effects on individuals (for example credit, employment, or eligibility decisions) without appropriate human review, as required by applicable law.

We may suspend access to prevent harm to the Platform, other customers, or third parties while we investigate a suspected violation.

7. Your Data and Content

As between you and us, you retain all ownership rights in the prompts, documents, workflow configurations, and other content you submit to the Platform ("Your Content"). You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Your Content solely to provide, secure, and support the Platform for you. We do not use Your Content to train foundation models we make available to other customers.

You are responsible for ensuring you have the right to upload Your Content and that doing so does not violate any third party's rights or any applicable law. See our Privacy Notice for how we handle personal data within Your Content.

8. AI-Generated Outputs

Agents on the Platform use large language models and are non-deterministic, the same input may produce different outputs on different runs, and outputs may be incomplete, inaccurate, or unsuitable for your purpose. You are solely responsible for reviewing and validating any agent output before relying on it, and for any decision made or action taken on the basis of it. Do not use agent outputs, without independent human verification, as the sole basis for financial, medical, legal, safety, or similarly consequential decisions.

9. Third-Party Integrations, Tools & LLM Providers

The Platform lets you connect third-party services (for example Slack, Gmail, GitHub, Notion, HubSpot, Microsoft, or others you configure) and route agent reasoning through third-party LLM providers (for example OpenAI, Anthropic, Google, or a provider you configure with your own API key). Your use of those third-party services is governed by their own terms and privacy policies, which we do not control. We are not responsible for the acts, omissions, availability, or output of any third-party service.

Where you supply your own LLM provider API keys ("BYOK"), you are responsible for all costs your usage incurs with that provider.

Composio-mediated connectors. Some third-party tool connectors (for example Jira, Asana, Linear, Google Calendar, Google Drive, Outlook, OneDrive, SharePoint, and Microsoft Teams) are made available through Composio (composio.dev), an independent third-party service. Composio is not affiliated with, and the Platform is not a party to, any agreement between you and Composio. To use these connectors, you must create and maintain your own Composio account, supply your own Composio API key, and are solely responsible for your Composio account, its billing, and your compliance with Composio's own terms of service and Fair Usage Policy. We act only as an independent client layer that calls the Composio API on your instruction, we do not control, and are not responsible for, Composio's availability, pricing, or conduct.

You represent and warrant that, for every third-party service you connect through the Platform, directly or via Composio, including Google Workspace, YouTube, Slack, or any other connected system, you have all necessary rights and authority (including any required consent from your organisation or the account owner) to connect that service and to permit your agents to access and act on it as you configure.

10. Human-in-the-Loop & Tool Execution

Depending on your configuration, agents may take actions in connected third-party systems (for example sending a message or creating a record). Tool-execution risk classification and approval gating (Human-in-the-Loop) are available and configurable by your tenant administrators, but the appropriateness of any given configuration, including which actions run automatically versus require approval, is your responsibility.

11. Intellectual Property

The Platform, including its software, design, trademarks ("Matimo™", "Matimo™ Suite of Products", and associated logos), and documentation, is the property of ROAIQ™ and its licensors. Except for the rights expressly granted in these Terms, no rights are granted to you by implication or otherwise. You may not use our trademarks without our prior written consent.

12. Confidentiality

Each party may have access to the other's non-public business, technical, or product information ("Confidential Information"). Each party will use the other's Confidential Information only to perform its obligations under these Terms, and protect it using at least the same degree of care it uses for its own confidential information of similar nature, and no less than reasonable care.

13. Suspension & Termination

• You may stop using the Platform and close your account at any time.
• You may cancel a paid subscription as described in our Refund Policy.
• We may suspend or terminate your access, with notice where reasonably practicable, if you materially breach these Terms (including §6, Acceptable Use), if required by law, or to prevent harm to the Platform, other users, or third parties.
• On termination, your right to access the Platform ends. You may export Your Content for a reasonable period beforehand where you initiated termination, or as described in your order form for enterprise accounts. Data deletion and retention on termination are handled as described in our Privacy Notice.
• Sections that by their nature should survive termination (including §7, §11, §12, §15, §16, §17, §18) survive.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Platform is provided "as is" and "as available, " without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or that AI agent outputs will be accurate, complete, or fit for any particular purpose. Nothing in this section excludes or limits any warranty or right that cannot lawfully be excluded or limited under applicable law, including the Consumer Protection Act, 2019.

Compliance disclaimer. Matimo™ Enterprise provides tooling and audit evidence to help support SOC 2, HIPAA, and GDPR compliance programs. ROAIQ™ is not itself SOC 2, HIPAA, or GDPR certified, and no such certification is claimed. Using our products does not by itself guarantee compliance with any regulatory framework, compliance remains the responsibility of your organisation. See Compliance for our full compliance posture.

15. Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or relating to these Terms or the Platform, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, each party's total aggregate liability arising out of or relating to these Terms will not exceed the fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim (which may be zero if you use the Free plan).

Nothing in these Terms limits either party's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

16. Indemnification

You agree to indemnify and hold ROAIQ™ harmless from third-party claims, damages, and reasonable expenses (including legal fees) arising from your breach of these Terms, Your Content, or your misuse of the Platform, except to the extent caused by our breach of these Terms or violation of applicable law.

17. Governing Law, Jurisdiction & Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Informal resolution first. Before filing a claim, both parties agree to try to resolve the dispute informally by contacting support@matimo.ai and allowing at least 30 days for a response.

Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, that is not resolved informally will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual agreement of the parties (or, failing agreement within 30 days, appointed in accordance with that Act). The seat and venue of arbitration will be Bengaluru, Karnataka, India, the language of arbitration will be English, and the arbitral award will be final and binding on the parties. Nothing in this clause prevents either party from seeking interim or injunctive relief from a competent court where necessary to protect its rights pending the constitution of the arbitral tribunal.

Courts. Subject to the arbitration agreement above, the courts of competent jurisdiction at Bengaluru, Karnataka, India will have exclusive jurisdiction over any matter not subject to arbitration, including the enforcement of any arbitral award, and each party submits to that jurisdiction.

This clause does not remove any statutory right you may have to bring a claim before a consumer forum under the Consumer Protection Act, 2019, or any mandatory protection available to you as a consumer under the law of your own country that cannot be waived by agreement.

18. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer to address complaints regarding the Platform.

Grievance Officer

Sajesh, Founder & CEO

Email

sajesh@matimo.ai

Address

Isha Misty Green, Whitefield, Bangalore, Karnataka 560067, India

We will acknowledge complaints within 24 hours and endeavour to resolve them within 15 days of receipt, as required by the Rules referenced above.

19. Notices

We may send notices to the email address on your account. Legal notices to us should be sent to support@matimo.ai and to our registered office address above.

20. General

• Entire agreement. These Terms, together with the documents they incorporate by reference, are the entire agreement between you and us regarding the Platform, and supersede any prior agreements on the subject, except a signed enterprise order form, which controls to the extent of any conflict.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be replaced by one that most closely reflects its intent.
• No waiver. Failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control.
• Export & sanctions compliance. You represent that you are not located in, and will not use the Platform in or for the benefit of, any country or person subject to applicable trade sanctions or export control restrictions.

21. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or in-app notice at least 15 days before it takes effect. Continued use of the Platform after a change takes effect constitutes acceptance of the updated Terms.

22. Contact

Questions about these Terms? Reach out to us at support@matimo.ai.